Cancel my account via email please

[meaganinmanly]

I would like to cancel my nbn account via email please - no phone calls

[Riezl]

Hi @meaganinmanly, we're sorry to know that you'd like to cancel the service and we'd like to arrange one of our account specialists to contact you for assistance.

We have located an account using your community details, but we'd like to make sure that we got the right one.

Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community 

[meaganinmanly]

Thank you, did you receive my PM?

[Riezl]

Yes, @meaganinmanly. We have received your PM and we have coordinated your concern to our Accounts Team.

We can see that one of our account specialists has been in touch and discussed the concerns raised.

Please make sure to send an email to the email address they have provided to finalise your request.

Let us know if we can be of further assistance.

[meaganinmanly]

Sorry, I don't seem to have the respomse with an email link. Was it a post like this or a PM

[Riezl]

Our accounts team sent an email to the email address we have on file. It contains instructions on how to finalise your request, @meaganinmanly.

[meaganinmanly]

Could you please resend that to meaganinmanly@me.com I have never activated my Tpg email and I suspect that’s where it’s gone. Thanks

[Riezl]

Hi @meaganinmanly, your cancellation request has been finalised and we have sent an email confirmation to the email address you have provided.

Let us know should you need further assistance.

[meaganinmanly · Accepted solution]

Yes, I have received that email Thanks for your help
Kind regards
Meagan

[JL0188]

I would like to cancel my nbn account. Why is the email address not publish or easy to find?