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Charged extra $10

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Level 1a

I signed $110 monthly plan for unlimited internet usage and unlimited phone call and certainty amount minutes of international calls.  I can't see any reason extra $10  should be charged.

The worst is that TPG customer service never picks up phone. I keep waiting for the phone answered for nearly one hour. Then the phone is cut off.

This is the worst telecommunication supplier I ever used.

1 REPLY 1
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Moderator

Hi @markqin01

 

Welcome to the Communtiy! 

 

Certainly not the feedback we'd like to receive. 

 

A call back has been organised tomorrow morning from a member of our Accounts Specialists to assist you and check the said charge. 

 

Feel free to let us know should you require further assistance. 

 

Regards,

Ahra_G