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Connected to NBN. Paid. Doesn't connect. On hold for 1.5 hours so far...

Level 1c

I connected to NBN FTTC yesterday, was impressed by the speed at which they got me connected ...only they didn't. Despite getting confirmation - 24 hours later it's still not working. So I've called and I've been on hold for 1.5 hours now. Still waiting.

 

This feels ridiculous. And infuriating.

2 REPLIES 2
Level 1c

And yes I rebooted the modem and router!

Moderator

Hi  @graydalt 

I can see this issue is now resolved, which  required an NBNCo  technician visit. 

I  cna confirm speeds to your device are "GOOD"  which  appear to be above 96Mbps 

Cheers