Couldn't connect to wifi

[Sara77]

Hi there,

I have a problem with my wifi connection, It's been 3 days that I couldn't connect to my wifi and when attempting to connect to that, I keep getting hit with the following message: “your newly installed broadband equipment is waiting to be automatically configured.”

I’m still getting this message after waiting for 3 days and after rebooting.

[BasilDV]

Hi @Sara77 

Welcome to the Community!

We tried to search for your account using your community details to no avail.

We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV