Hi @cathy1989,
Welcome to the community!
I would love to help arrange our Account Specialsits Team to contact you to clarify the information of credit migration from the TPG account to Home Wireless, please drop me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.
How do I private message (PM) in the community
Regards,
Hi TPG team,
Just a quick question, I received an email saying my TPG NBN account is in credit at the switch to Wireless Home Package.
The email suggests the NBN account is in credit as of closure but doesn't say if this amount will be moved as a credit to the new home wireless account (same client, same card, new customer ID).
The accounts are linked on the TPG website.
do I need to nominate and request a balance transfer?
Cheers
Ye
