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Frequent FTTB dropouts

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Level 1b

Close to a week, experiencing frequent dropout in my FTTB service. I tried reaching their phone support earlier, multiple times and waited in vain for 45 minutes(this was before the chat support) and then approached the chat support and was given a queue number above 600 everytime. The issue is about dropout in my residence hence i lose the chat session often and have to rejoin the queue again. I tried chat on my mobile phone but could not continue for long hours waiting for them to respond due to other office calls.

 

I am stuck.

 

I have to WFH soon and donot see an end to this problem.