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Geo blocking

Pinkbutterfly
Level 2
Do tpg do geo blocking? We joined 3 weeks ago and streaming is worse now than ever, hardly able to watch anything
1 REPLY 1
Shane
Moderator

Hi @Pinkbutterfly ,

Welcome to the community!

 

TPG do not restricts access to Internet content based upon it's geographical location. I was able to locate the account using your community details and ran an initial test, the result shows a possible line fault affecing the service with slow connection speed.

We will raise this with our Engineering Team for further handling and investigations, assessment may take 24-48hrs. Updates will be provided via SMS or Phone call when it becomes available.

We apologise for any inconvenience. 

 

Regards,