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I cannot call out from my mobile

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Level 1a
Hi there

I can not make calls from my mobile. My internet is working so I can call via internet services, but not via my mobile nor send messages.

I have emails from TPG that state my mobile has been ‘barred’, how do I UNBAR my phone. I believe there has been a $20 charge made to UNBAR my phone but this hasn’t happened yet.

I’m sorry this is an urgent case as I am elderly caring for my demented husband. I need to make our calls in case we are in trouble but not been able to do so places my/my husband health and safety at risk.

I trust you will help me solve this issues swiftly.

Kind regards,
0403155187
Marcel Rodriguez