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Phone line outage

Level 2
Help no phone line anymore

Hi @Srenn


Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.


If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link:

An article is also available that will guide you in Troubleshooting No Dial Tone - TPG Home Phone/Voice Service


In your case, our Engineers have detected a fault within the copper line and lodged this with Telstra. They've advised that their technician will check your TPG service on or before 7 April 2020.

Further updates will be given by your assigned Engineer once available.