Internet light not on

[Leighsab3]

Have just relocated and brought my modem with me tp-link archer vr1600v. Have spoken to a TPG worker and have now got NBN ready for my new place. However it is not connecting to the internet, that light is not coming on at all. Unsure as to if there is a loose wire in the actual port in the wall or if there’s any other way I could fix the situation and use the service I’m paying for.

[Anonymous]

Hi @Leighsab3 ,

For new services, we recommend customers to check if their service has been installed and activated.

We have created this community article, which contains a video on How to track your TPG service installation

We also send an email notification once the service is activated.

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community