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Internet not working

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Level 1c
Hi my internet has been down for almost a week now and I’ve tried all the trouble shooting options, reset my router etc etc. Please help me connect my internet again or I will need to cancel my account. Also I have been trying to contact you for a week now and it’s impossible.
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Hi
I found why you are having issues,
because you are using the same username and password from 2 different addresses,
technically it's never going to stable,
please disconnect the other Modem.
your connection for only Williams Road, SOUTH YARRA,
we will disconnect other connection soon

View solution in original post

11 REPLIES 11
Moderator

@JuliaTh 

 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

 

kind regards

 

Moderator

@JuliaTh 


Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

 

.

kind regards



 

Moderator

Hi 

Looking at your account now 

 

Thanks 

Rajen 

Moderator

Hi  Julia, 

 

it looks like you are having issues with wifi 

I can see you are online for the last 17 hours 

also, you ADSL pretty good too 

19875   1020
20min avg. speed: download 86Kbits/s, upload 268Kbits/s
Connected at: 2020-04-15 18:46:09 
Connected for: 17h 46m 5s 

 

Thanks 

Rajen 

 

Level 1c
My devices connect to it but I go to any webpage and it doesn’t work.
Moderator

Hi 

  looking at your connection again 

Thanks 

Rajen 

Moderator

Hi
I found why you are having issues,
because you are using the same username and password from 2 different addresses,
technically it's never going to stable,
please disconnect the other Modem.
your connection for only Williams Road, SOUTH YARRA,
we will disconnect other connection soon

View solution in original post

Moderator

Hi 

 Also, you cant use more than one Modem at the same time,

it will never be going to work stable. 

 

Thanks 

Rajen 

Level 1c
Hi I’m only using one modem