Internet way too slow and cannot change my internet plan!

[foreverite]

Keep doing speed test, Turned modem on and off few times, My average speed is 1.1mbps to 4.5mbps. And keep stop working. Now I cannot even watch youtube. Requested to swap internet plan from ADSL2+ to NBN. One of your staff(Apple) tried to connect specialist due to wrong address type has been registered by NBNco. But Ive got nothing until now. I am getting crazy to dealing with this for 5 months!! Please solve this out please!!!!!!!!!!!!

[Anonymous]

Hi @foreverite , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM , please refer to this link: How do I private message (PM) in the community