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Internet way too slow and cannot change my internet plan!

Level 1a
Keep doing speed test, Turned modem on and off few times, My average speed is 1.1mbps to 4.5mbps. And keep stop working. Now I cannot even watch youtube. Requested to swap internet plan from ADSL2+ to NBN. One of your staff(Apple) tried to connect specialist due to wrong address type has been registered by NBNco. But Ive got nothing until now. I am getting crazy to dealing with this for 5 months!! Please solve this out please!!!!!!!!!!!!

Hi @foreverite , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM , please refer to this link: How do I private message (PM) in the community