Mobile prepayment refund and number port out

[Frerdayzhang]

Hi, i would like to have someone explain for me what is the exact step to cancel the service with TPG, porting out the number and have the mobile prepayment refund back to my credit card. Do I have to inform TPG to port out the number before i activate another service's Sim card? 

[BasilDV]

Hi @Frerdayzhang

Welcome to the Community!

Your case has been raised to our Mobile accounts team and a case manager will be in touch with you for further discussion.

Let us know if you need further assistance.

BasilDV

[Frerdayzhang]

Hi, this is very disappointed. It’s been almost a month or more. I’ve been told so many times that ‘one service members will contact me’ (but turns out no one ever contact me), ‘the refund is being processing’ ( it’s been processing for so long in a unreliable lie loop). Can I please tell me how long do have to wait to get my refund?

[BasilDV]

Hi @Frerdayzhang

We'll chase this with our Mobile team and make sure that someone will be in touch with you within the day.

BasilDV

[Frerdayzhang]

Thanks, I wish I could at least receive a call today.

[BasilDV]

Hi @Frerdayzhang

We understand that our Mobile team has been in touch and the refund is now in progress.

Let us know if you need further assistance.

Stay safe.

BasilDV

[Frerdayzhang]

Yes and Thanks, Hope I can recived the refund soon.