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NBN connection is unstable - unable to use TEAMS

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Level 1b

I can't use Teams for video or audio calls. Connection is very unstable and dropping frequently. I am in the top tier in speed as I upgraded to see if it helps. 

I tried to contact your support centre. but it is not approachable. Always indicating TRY AGAIN. Once I got a hang of it, but dropped the chat line after waiting for more than 1.5 hours.