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NBN disconnectd

yuzhongtan
Level 2
NBN discennected after electrity black out yesterday
3 REPLIES 3
Daisy_Dhen
Moderator

Hi yuzhongtan, 

 

Welcome to Community!

 

Shoot us a private message with your TPG username or customer ID number and we'll check the status of your service.

 

How do I private message (PM) in the community: How do I private message (PM) in the community 

 

Regards, 

Dhen_S

Rider174
Level 2

@yuzhongtan wrote:
NBN discennected after electrity black out yesterday My-Estub.com Login

 

Special Services generally begin to be disconnected 36 months from the issue of the relevant White Paper# – this is referred to as the Special Services disconnection date. This date can vary depending on a couple of factors.

 

BrandonB
Level 2
From the moment that you can switch to the NBN,you typically have 18 months to move your services to the new network before the old one is switched off. Your provider may also choose to disconnect your ADSL plan earlier than this, according to reports from various users.