Hi, My customer id is 6781127. I received nbn connection box and router 3 days ago and started connecting every thing according to instruction and turn power on. My nbn connection box is red in light for connection. DSL is flashing blue. And no light in LAN. There is absolutely no internet. Please help me finish this installation; activate nbn or sending in a technician. We desperately need to use internet as we work at home. Thanks.
After reading many of the questions here and the few answers available, and no one from TPG contacts me, I would like to cancel my account and return the NCD and router to TPG. Hopefully someone can tell me how I can do that and get the refund. I don't want to go through what many people experienced here.
it seems you are missing calls from TPG help desk
I am creating another call back for you, please pick up the phone, or if you got another contact number to please PM me I would update it for you
checked your account status, we send another an email to NBN Today, and waiting for a reply.
If you have another contact Number please PM me, I will update for you,
I can see you are missing the calls