Welcome to the community!
Thanks for bringing this to our attention.
For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
In the event that issue still persists, drop me a private message with your account details (Username/Customer ID together with the address on file).
Had a power outage during the night, and now the power is back but internet is not working. Restarted the modem, power lights are on and green, internet and DSL lights are off. Called support - need to wait an hour and 10 minutes (!)