NBN outage Gold Coast

[colemanhome18]

We just had a large storm in the area on the Gold Coast Qld. NBN will not connect on the box. Can this be followed up? Thanks.

[Riezl]

Hi @colemanhome18 ,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Spurgeon428]

---

@prepaidgiftbalance wrote:
We just had a large storm in the area on the Gold Coast Qld. NBN will not connect on the box. Can this be followed up? Thanks.

---

Hi I don't live near Chapel Hill but on the southside and did experience the outage/interruptions from Wednesday to Thursday. Today seems fine so far