NBN internet not working

[Magsanddave]

NBN is not working. NBN box has green lights for both Power and Downstream, but Upstream light is flashing and Online is blank. 

I have confirmed there are no outages in my area 
I have removed power from both the NBN box and my modem, waited a minute and then reapplied power but this made no difference

[BasilDV]

Hi @Magsanddave

We've edited your post as it contains your account details.

Please avoid posting any account or personal information on a public thread as it may compromise your security.

We've checked the account and learned that you were able to contact our Tech team.

The case has been raised to our Engineers and someone will be in touch with you within 24 hours for further updates.

Thank you.

BasilDV

[Anonymous]

Hi @Magsanddave

We noticed that the service is now working and the escalated fault has been closed. Should you require more assistance please let us know.

Regards,

NBN is not working. NBN box has green lights for both Power and Downstream, but Upstream light is flashing and Online is blank.
 

I have confirmed there are no outages in my area 
I have removed power from both the NBN box and my modem, waited a minute and then reapplied power but this made no difference