NBN not working

[mehulpatel81]

Hi Team,
My customer id-5712405, facing NBN internet issue, calling on TPG NBN call centre from last 45 min. No answer...

[Ahra_G]

Hi @mehulpatel81,

For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

We've detected that your internet is now working. Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Note: We have modified your post for your privacy and security of the account as it has your TPG account info.

Thanks! 

Ahra_G