What happened when you tried to send a PM to a moderator?
Could you try it again? Check this article for the guide.
How do I private message (PM) in the community - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
We'll be waiting for your account details via PM.
Assuming it is an individual device you’re having issues with, though, start with that. The next step is to focus on networking equipment, which may be a modem router, or separate modem and router devices. If they’re all okay, it’s time to check for in-home interference or signal dampening, as well as checking the state of your cabling.
PeopleNet Fleet Manager