New NBN connection and No Internet

[bobakawifi]

Im a new customer and I was sent an email that my NBN is active but after connecting my modem and waiting for a few hours Internet light isn't coming on. I need internet now please

[RajenS · Accepted solution]

Hi @bobakawifi 

                       Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[bobakawifi]

Sent through PM

[RajenS · Accepted solution]

Hi @bobakawifi 

     Congratulation you are connected our fast NBN now. 

Service Status				Upstream	Downstream
Operational Status	Up		RTX Actual Throughput	22372.0 kbps	54444.0 kbps
Service Stability	UNKNOWN		RTX Actual Net Data Rate	22600.0 kbps	54999.0 kbps

Thanks 
Rajen 

[bobakawifi]

Thanks Rajen

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