New NBN connection no internet

[tcannon308]

Have just had new connection done an still no internet after an hour done the NBN connection test an it says this address in not connected to the NBN any help with this is muchly appreciated

[Shane]

Hi @tcannon308 ,

Welcome to the community!

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

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@tcannon308 wrote:
Have just had new connection done an still no internet after an hour done the NBN connection test an it says this address in not connected to the NBN any help with this is muchly appreciated

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[alonzo84]

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@tcannon308 wrote:
Have just had new connection done an still no internet after an hour done the NBN connection test an it says this address in not connected to the NBN any help with this is muchly appreciated

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Before attempting the troubleshooting steps, TPG recommends that you: Check our Service Status at http://www.tpg.com.au/servicestatus for outages. Connect your computer directly to your TPG supplied wireless router using an Ethernet cable to eliminate wireless networking problems. Restart your TPG NBN router.