New internet connection

[imogenclarke]

Hi - I’ve plugged in my new router etc this afternoon and it has been a couple of hours now and the internet is not working.
All the lights on my router are green, but my devices will not connect.

Please help!

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

Regards

Peter