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New internet connection

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Level 1a
Hi - I’ve plugged in my new router etc this afternoon and it has been a couple of hours now and the internet is not working.
All the lights on my router are green, but my devices will not connect.

Please help!
1 REPLY 1
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter