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Level 1a
My customer is 6705569, tried contact your team few times to solve this issue, but they close the online chat immediately. Tried use APP to send u message but no one reply!
6 REPLIES 6
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Moderator

Hi @vivianxie96 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.
kind regards

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Moderator

Hi @vivianxie96 

 

   Looking at your account now 

Thanks 

Rajen

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Moderator

Hi @vivianxie96 

 

           I escalated to the engineering team, and arranged tech visit, Team member will call you today for an appointment 

Thanks 

Rajen

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Level 1a
Cool, thanks for your quick response
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Moderator

Hi @vivianxie96 

            

        Please send a Pm if you have any other concern 

Thanks 

Rajen

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Moderator

Hi @vivianxie96 

   Arranged NBN tech to your home, 

  

Appointment time slot: Friday, 08 May 2020, 8:00 AM - 12:00 PM

Reason code: RESERVED

Description: The appointment has been successfully reserved and is waiting confirmation from NBN Co.