No intermet

[Kek]

hi. Last night I had working internet then when I woke up this morning (02/06/2020) I have no internet light on my modem and tpg app says its dosconnected... why?

[RajenS]

Hi @Kek 

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

[RajenS]

Hi @Kek 

Looking at your account now 

Thanks 

Rajen

[RajenS]

HI @Kek 

    I am sorry, The username your send not match our records, please PM your mobile number 

Thanks 

Rajen  

[Kek]

Hi again. Mobile number is 0497849286. Thanks

[RajenS]

Hi @Kek 

Arranged Tech visit, please check your PM for a Ticket number. 

Thanks 

Rajen