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Kek
Level 2
Level 2
hi. Last night I had working internet then when I woke up this morning (02/06/2020) I have no internet light on my modem and tpg app says its dosconnected... why?
5 REPLIES 5
RajenS
Moderator

Hi @Kek 

Welcome to TPG Community,

 

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  

 

RajenS
Moderator

Hi @Kek 

Looking at your account now 

Thanks 

Rajen

RajenS
Moderator

HI @Kek 

    I am sorry, The username your send not match our records, please PM your mobile number 

Thanks 

Rajen  

Kek
Level 2
Level 2
Hi again. Mobile number is 0497849286. Thanks
RajenS
Moderator

Hi @Kek 

Arranged Tech visit, please check your PM for a Ticket number. 

Thanks 

Rajen