No intermet

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Level 1b
Level 1b
hi. Last night I had working internet then when I woke up this morning (02/06/2020) I have no internet light on my modem and tpg app says its dosconnected... why?
5 REPLIES 5
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Moderator

Hi @Kek 

Welcome to TPG Community,

 

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  

 

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Moderator

Hi @Kek 

Looking at your account now 

Thanks 

Rajen

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Moderator

HI @Kek 

    I am sorry, The username your send not match our records, please PM your mobile number 

Thanks 

Rajen  

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Level 1b
Level 1b
Hi again. Mobile number is 0497849286. Thanks
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Moderator

Hi @Kek 

Arranged Tech visit, please check your PM for a Ticket number. 

Thanks 

Rajen