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No internet - again - this is the second time in 2 week

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Level 1a

No internet again - this is the second time in 2 weeks. The first time we were out for over a week. When I call, I get the message that you are limiting your call support during this period? Why? You should have more staff on during a period when most people must work from home. I got through this morning and booked a callback time. The call came through, then cut off before I was connected to an operator. ...but now I can't reach anyone. I have sent a text message, put in a ticket with the TPG app and still nothing. I am now using my mobile data to connect to the internet - which is not good enough. I need Technical Support and have no idea how to get on to anyone. 
From a very frustrated TPG customer.

 

1 REPLY 1
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Moderator

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Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards