No internet connection and want to make a payment

[Vantrantah]

I want to pay my bill and get my internet reconnected and don’t know how to do? Could you please help me

[Riezl]

Hi @Vantrantah ,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

How do I private message (PM) in the community 

[Tilley256]

In times to come, you will not need the Internet or a smartphone to make a digital payment. You will be able to pay from any feature phone.

[harrison154]

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@Vantrantah wrote:
I want to pay my bill and get my internet reconnected and don’t know how to do? Could you please help me

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Hello,

Did you have a fix on this issue? Facing same issue but no response from anyone and couldn't find this topic troubleshooting anywhere.

[Shane]

Hi @harrison154,

If you wish to make a payment online, you may check this link, https://www.tpg.com.au/support/retry-payment.php.

Let know how it will go and should you require further assistance.

Regards,

@Vantrantah wrote:
I want to pay my bill and get my internet reconnected and don’t know how to do? Could you please help me

Hello,

Did you have a fix on this issue? Facing same issue but no response from anyone and couldn't find this topic troubleshooting anywhere.