No internet connection

[Sharkila]

Please help as I have no internet connect for the whole of today. Modem internet light not on even after restarts

[Sharkila]

Still no internet today. Please follow up as matter of urgency, thanks

[Riezl]

Hi @Sharkila, we have located the account using your community details. We have escalated your concern to our Provisioning Team and a case manager will contact you within the day to discuss the status of the case.

[Riezl]

Hi @Sharkila, we'd like to make sure that we are currently looking at the right account.

Please PM us the customer ID, username and the complete address you're having issue with so we can coordinate your concern to the right department.

To send a PM, please refer to this link: How do I private message (PM) in the community