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No internet connection

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Level 1c
Hi. I dont have internet connection for 5days now. I am in Rooty Hill, NSW. I dont have NBN yet, just ADSL. We have the wifi light on the modem but no internet connection. Please help me resolve this issue.
Thank you.
1 REPLY 1
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Level 8

Any other phone outlets in your house you can connect the router?

Do you have a landline phone service with Telstra? 

Does the phone have a dial tone?

If no dial tone, you could consider placing a service call with Telstra 132203. (This would normally be done by TPG after they test the line.) They will charge fee if no fault found.