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No internet connection

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Level 1b
I've had no internet connection throughout the day. I've tried resetting the modem and bypassing it but no luck. The internet light on the modem does not light up.
2 REPLIES 2
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

 

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Moderator

Hi Toby

 

I have looked up your details and your fault has been lodged to a Technician.

If you are looking for updates you can get back to me here via a PM.

 

To learn how to send a private message, click here.  

 

Regards,

Peter