No phone service

[lshevellar]

Hello, I contacted TPG Tuesday about problems with my phone account. I was told by Karl that a technician would call me. So far I haven't heard anything - and then of course I realise they cannot call me because the phone account is not working. I've looked at my account balance and it says there is no amount owing but everyone is telling me they cannot call me. I'm in isolation without a phone....the horror the horror... 

thank you in advance for any assistance

Lynda

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards

[lshevellar]

Hello Ken

My mobile is 0488 195 580. My name is Lynda Shevellar.

Apparently I have used up all my data and can no longer make or receive calls. I've been online to check my account and it says no money is owing.

Thank you. 

Lynda