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Internet stopped working

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Level 1b
My internet was working fine, then all of a sudden it now is not, customer number 6542283
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @6542283 

 

Our systems show your NBN-FTTP 50/20 service is working now.

I can see the right speed and your modem is authenticated.

 

It may have been some NBN maintenance or short term outage.

 

Regards,

David_M

View solution in original post

4 REPLIES 4
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Moderator

Hi @6542283 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1b
I’ve gone through the app already
Highlighted
Moderator

Hi @6542283 

 

Our systems show your NBN-FTTP 50/20 service is working now.

I can see the right speed and your modem is authenticated.

 

It may have been some NBN maintenance or short term outage.

 

Regards,

David_M

View solution in original post

Highlighted
Level 1b
Thank you very luck for helping me!