Hi @Chiamtatren ,
We regret to hear that you've decided to terminate your NBN account with us.
We'll arrange a call from our Accounts team to discuss the process further as they need to assess the account.
Please shoot me a private message with your preferred time and best number to be contacted (If you are the account holder). If not, please make sure that our team will be able to speak to the account holder for security purpose.
How to send a PM? Click here.
Thanks for reaching out. We're able to locate your account using your community details and confirmed that our Account Specialists Team received your email cancellation request.
You may receive a feedback to our Team within 24-48hrs via return email. Let us know should you require further assistance.