Please help fixing our internet connection/ modem issue urgently. Fault was lodged 10 days ago.

[LiamToby]

Is it possible to have someone from TPG tech sup calling us/ fix it like...this evening. Desperate for those bytes, we are gonna dieeeee....

[luisc]

Hi

Could I get your CID or username?

The ticket escalation does not help to find your correct account.

Thanks

[Mal_mod]

Hi Liamtoby, 

I  believe you have an UBE FTTB  account ? 
Can ypou please confirmt he status of the black UBE power injector ( should be 1 green light) 

cheers