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Problems with HG658, firmware update available?

Level 2



In the last few months our internet and home wifi has become unbareable! Internet connection doesn't drop out but slows down to the point it is barely usable. On top of that the wifi component of the router has either become unreliable or just can't handle the number of devices on our network as devices are regularly losing thier connection and failing to reconnect (even when in the same room as the modem).


Are there any firmware updates available? Is there a recommended replacement?

Level 2
Or looking over responses to similar issues I would be happy with the outcome of recieving a new modem. Thanks
Level 2

No assistance on here, a few emails back and forward with the helpdesk and no understanding of the issue.


After 10 years as a TPG customer I'm out, switching to Aussie Broadband.


Hi there mterry             

 Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy



kind regards