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Problems with HG658, firmware update available?

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Level 1b

Hi,

 

In the last few months our internet and home wifi has become unbareable! Internet connection doesn't drop out but slows down to the point it is barely usable. On top of that the wifi component of the router has either become unreliable or just can't handle the number of devices on our network as devices are regularly losing thier connection and failing to reconnect (even when in the same room as the modem).

 

Are there any firmware updates available? Is there a recommended replacement?

3 REPLIES 3
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Level 1b
Or looking over responses to similar issues I would be happy with the outcome of recieving a new modem. Thanks
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Level 1b

No assistance on here, a few emails back and forward with the helpdesk and no understanding of the issue.

 

After 10 years as a TPG customer I'm out, switching to Aussie Broadband.

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Moderator

Hi there mterry             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards