Maybe SOMEONE out there somewhere will be able to 'fix' my problem. Eighteen (18) days ago on 8th January,2019 at 8.19pm my neighbour disconnected/cancelled her account from TPG....AND somehow my email was disconnected/detached/deactivated at the same time. Our neighbour lives at the back of us on a property #38 N***** Streeet (which is also known as 36A or 36B) battleaxe block.
Apparently SOMEONE at TPG saw fit to deactivate/detach/disconnect the email for our service at 36 N***** Street. Now this obviously isn't my fault but after almost twenty years with TPG I am without a useable email service on the ***********@tpg.com.au email I have used since 1998. During that time we have moved house three times without any problems but now because of our neighbour having a bad experience and cancelling with TPG we are without email access.
My neighbour and I had modems knocked out by lightning on 14th December 2018 and while it only took until 21st December for my modem to be replaced and up and working correctly-thank goodness; it wasn't until 8th January,2019 that my neighbour's modem arrived by which time (as a medical practitioner) she was ropeable and cancelled with TPG.....thus the drama for me arose because SOMEONE inadvertently detached/deactivated/disconnected my email along with her account from TPG. My NBN internet and phone service still work but I rely on my email address for communications with banks, utilities and family overseas and around Australia. I was in the middle of providing essential medical documents and legal documents to my daughter (with a three month baby) in Hawaii when the email service was taken from me.
My understanding is that if an email address is detached it cannot be re-attached/reused!! Despite 18.5 hours on the phone to TPG Technical Support (who now apparently don't work on the weekend!! despite notices saying differently on the website) and communicating/contact messaging and emailing via other email addresses, over 18 days with POSTMASTER@TPG.COM.AU and Technical Support I am still without an email address via @tpg.com.au or POST OFFICE. Really ridiculous and frustrating. Now my Bank is shutting down some linked cards, billers etc because I cannot access those 'accounts' via a verifiable email address (with password). Talk about going round and round in circles with one foot tied to the floor. All the while I have been charged in advance $79.99 ($10.00 for the delivery of the replacement modem on 21st December and the usual $69.99 for the NBN, home phone (Oz Talk) and email service it does seem incongruous that I am being billed for an incomplete service with noone able to fix the problem.
PLEASE is there SOMEONE who can resolve this problem IMMEDIATELY. My next step is to complete a complaint to the Telecommunications Industry Ombudsman and having taken legal advice to pursue that avenue too.
