Selected 4G on mobile setting but only displaying 3G

[AnnieW]

Hi there,

I selected 4G on my mobile, but the top right corner of my mobile still shows 3G. I wonder if this is because I am using an old SIM. Is it possible to send a new SIM card?

Thank you.

[Anonymous]

Hi @AnnieW, 

Kindly send your TPG mobile number privately, so I can check your service coverage.

How do I private message (PM) in the community
 

Thanks,

Angeli

[violajones]

Hi @AnnieW 

I had this recently, but I think this is not a problem with the SIM card. Most likely the coverage area does not extend to the 4G network in this location. 

[BrandonB]

Most of the time, smartphones tend to switch to 3G networks because 4G networks consume more power due to high network usage and attraction. Phones typically have network compatibility settings, and they switch to the best networks according to the current situation.

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