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Internet keeps dropping out

Janiceward
Level 2
I have only been a customer of yours for a month. To say my internet connection has been unreliable would be an understatement. I haven't had a day when it hasn't dropped out at some stage. Today has been the straw that broke the camel's back. We have had no internet now for over 5 hours. Not good enough TPG. Im paying for a service that is not being provided.
3 REPLIES 3
Shane
Moderator

Hi @Janiceward ,

 

Welcome to the community! 

 

We're sad to know that you're having issues with the service, we tried to use your community details to pull up the account but no matching records found.

 

What troubleshooting you have done so far? We'd love to help and get to the bottom of this to better understand what causing this issues, shoot me a private message with your account details (Username/Customer ID) together with the address on file and we'll proceed with investigations.

For reference: How do I private message (PM) in the community 

 

Regards,

Araceli
Level 2

There are multiple reasons why your Internet connection randomly disconnects. When it comes to connecting to the Internet via WiFi, here are some common causes: ... Wireless interference (channel overlap) with other WiFi hotspots or devices nearby. WiFi adapter outdated drivers or wireless router outdated firmware.

Carraway123
Level 2

You are connected to a bad Wi-Fi hotspot. Defective cable from your modem / router to your computer. Wi-Fi hotspot strength is insufficient – you may be near the edge of the WiFi network. ... Network adapter outdated drivers or modem / router outdated firmware. getmyoffer capital one