Hi @Janiceward ,
Welcome to the community!
We're sad to know that you're having issues with the service, we tried to use your community details to pull up the account but no matching records found.
What troubleshooting you have done so far? We'd love to help and get to the bottom of this to better understand what causing this issues, shoot me a private message with your account details (Username/Customer ID) together with the address on file and we'll proceed with investigations.
For reference: How do I private message (PM) in the community
There are multiple reasons why your Internet connection randomly disconnects. When it comes to connecting to the Internet via WiFi, here are some common causes: ... Wireless interference (channel overlap) with other WiFi hotspots or devices nearby. WiFi adapter outdated drivers or wireless router outdated firmware.
You are connected to a bad Wi-Fi hotspot. Defective cable from your modem / router to your computer. Wi-Fi hotspot strength is insufficient – you may be near the edge of the WiFi network. ... Network adapter outdated drivers or modem / router outdated firmware. getmyoffer capital one
Your internet keeps cutting out for a number of reasons. Your router may be out of date, you may have too many wireless devices crowding your network, cabling may be faulty, or there may be traffic jams between you and the services that you use. Some slowdowns are out of your control while others are easily fixed.