TPG Community

Get online support

Selected 4G on mobile setting but only displaying 3G

AnnieW
Level 2

Hi there,

 

I selected 4G on my mobile, but the top right corner of my mobile still shows 3G. I wonder if this is because I am using an old SIM. Is it possible to send a new SIM card?

 

Thank you.

2 REPLIES 2
Angeli
Moderator

Hi @AnnieW

 

Kindly send your TPG mobile number privately, so I can check your service coverage.


How do I private message (PM) in the community
 

Thanks,

Angeli

violajones
Level 2

Hi @AnnieW 

I had this recently, but I think this is not a problem with the SIM card. Most likely the coverage area does not extend to the 4G network in this location. 


Viola - journalist and professional writer from writemyessay.nyc company