We still have no internet at all. It's been days and now weeks.
We have had 4 NBN technicians come out now. When they do their job, it works right away. Within 5 minutes, it stops working again.
We have to work and school at home now. This is impossible! Our security system also will not work because of this, putting my family in danger - unfortunately, there has been a jump in attempted break-ins, I caught one the other day!
No one is helping. Nothing has improved. We are paying for the service that does not work at all. Then told if we cancel we will be charged a fee, which you can not do after the recent Government ruling on this.
I want a reply today and this resolved. I am also contacting a member of TPG senior management via LinkedIn to make them aware of what's going on.
My mobile is 0410965385.
I spoke to the NBN technician today who confirmed that the MAC ID on the Arris box has not been registered to our address when it was changed before him.
I'm trying to speak to support and they will not listen! Keep doing what they want to do. The process required now according to NBN Co is to arrange a tech to come out again and register the MAC ID.
Can you please assist. There is a ticket current but your team has no idea on this issue,