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Still not connected to NBN

Level 2

Just reposting this as I didn’t get a response.

Im still not connected to NBN. We also cannot connect to ADSL 2+

Is it possible the phone line isn’t working?

We just moved into this house a couple of months ago. There is the physical outlet for the phone, but not sure if the line actually works?

Also I have received texts saying connect the modem. And I could be billed.

The modem is connected. I also don’t think I should be billed as I am not yet receiving the service I would be paying for.

Can you connect the NBN without using the phone line? We do not not any land line phone service.

Thanks for your help.

Kind regards,

Hi there             

 Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy



kind regards