TPG Community

Get online support

TPG won't install their side of the Network Boundary Point for FTTN - Wall Socket

Level 1a

I have just moved house into a new stand alone house in the NBN FTTN area. The house has previously been renovated so there is no Wall Socket installed. TPG have activated my account at my new house but are saying that it is my responsibility to have the wall socket installed. As the wall socket is the Network Boundary Point, I thought it was TPG's responsibility to have the cabling installed up to the socket.

1 REPLY 1
Moderator

Hi @Dylanhoskin ,

 

Welcome to TPG Community!

 

We were able to pull up your account using your community details and we have raised your concern to our Service Provisioning Team for assistance on installing a wall socket in your premises.

 

One of our Case Managers will be in contact with you via call or email for further updates. If you have a preferred callback number and time, please do not hesitate to send us a private message.

 

Best regards,
Angeli