Hi @Mel95 ,
Welcome to TPG Community!
We're sorry to read that you are cancelling your mobile service with us. We've managed to pull up your account using your commuity details.
To know the details on how to cancel your mobile service, you may click here.
We can also arrange a callback for you with one of our Mobile Specialists to further assist you on this request. Kindly PM to us your callback number and preferred time to be contacted.
For more info on how to send a private message, please click on this link.