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Trouble connecting

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Level 1a
Hello! TPG said they will send someone to my house to check the connection because the wifi isn’t working. Please call me or send someone ASAP
Thank you
1 REPLY 1
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Moderator

Hi @Rina_1604

 

Welcome to the Community! 

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. 

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on these links:

 

Troubleshooting No Internet Connection
Wi-Fi troubleshooting steps - No Internet/Connection

If the issue persist, please send us your Customer ID or username via private message so we can check the status of your service. 

 

 

Regards,

Ahra_G