Trying to arrange moving house but I can't log in

[Klaus]

When I try to log in I get the message "Sorry, the mobile number on your account is missing or invalid. Please call us on 13 14 23 for assistance."

I see from other posts that I should:

Send us a private message and we'll help you with your My Account log in. 

How do I private message (PM) in the community"

However, when I hover or click a moderator's name I do not get an option to send a message!

Please help!!!

[Ahra_G]

Hi @Klaus, 

We've initiated sending a private message. Please respond if you're able to receive it. 

Thanks! 

Ahra_G